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Client Care Specialist


The objective of this role, and every role with Chisum Realty Group, is to provide an unmatched experience for our clients. In this role, the objective is achieved by:

  • providing outstanding first impressions on the phone, in person and via email
  • following established procedures and improving procedures to ensure smooth transactions
  • keeping the offices running smoothly, peaceful, clean, and organized
  • providing excellence in administrative support to our clients and leadership team

Essential functions (partial list)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Office Management

  • Open & close the office
  • Maintain cleanliness of the office between professional cleanings
  • Run errands (post office, pick-up/drop-off keys/documents, pick-up supplies)
  • Process mail and deliveries
  • Assist with keeping copier, printer, phones, and computers up and running; provide IT assistance to other team members

General Client Support

  • First Impressions: Walk ins to the office
  • First Impressions: Call ins to the office
  • Stock documents in conference rooms

Buyer Support

  • Set-up Showing appointments for Buyer Agents when requested
  • Prepare showing booklets for Buyer Agents
  • Prepare Closed Buyer binders

Seller Support

  • Set showing appointments for our listings
  • Audit Supra access notifications
  • Check in/out property keys

Other Duties

  • Create/update instructions for your assigned duties
  • Identify, evaluate and improve processes
  • Update Ops Team scorecard weekly
  • Assist with Team events
  • Assist the Transaction Coordinators as needed
  • Complete special projects as assigned by Leadership Team
  • Deepen rapport with team members and clients
  • Other duties as assigned


  • Communication & Service Orientation
  • gather and disseminate information in a friendly and professional manner in person, on the phone, via email and chat rooms
  • apply effective interpersonal and problem-solving skills when responding to customers
  • Accountability
  • accountable for measurable, high-quality, timely, and cost-effective results
  • Initiative & Problem Solving
  • take prompt action to accomplish tasks and meet goals
  • take notice when tasks need to be completed without being asked
  • be a self-starter
  • identify and analyze problems, weigh options, generate solutions and make effective and timely decisions
  • Attention to Detail
  • thorough when performing work and conscientious about attending to detail
  • Computer Skills
  • use computers, Google Suite (email, calendar, sites, chat, drive, docs, sheets), CRM’s
  • ability to troubleshoot common computer issues and assist others
  • Project Management
  • ability to organize and execute a project

Physical demands

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Essential physical requirements, such as climbing, standing, stooping, squatting, or typing
  • Must be able to set up a computer including crawling under desks
  • Must be able to enter and exit storage space via attic ladder

Travel required

Position requires a POV for the use of daily errands and travel to different office locations.

Location & Hours

The Client Care Specialist will work at our Angel Fire office 4 days a week and from our Taos office 1 day a week.

Pay & Advancement

  • There is unlimited opportunities for Operations Team members to earn bonus pay.
  • There is opportunity for career growth in this role.

Required education and experience

  • High school graduate or GED
  • 4-years of Customer Service experience
  • Computer Hardware Skills (ability to hook-up a computer and troubleshoot basic issues)
  • Computer Software Skills (typing, documents, spreadsheets, databases)
  • Excellent written and verbal communication skills

Preferred education and experience

  • Some college
  • 1-Year of Real Estate office experience
  • Google Suite Experience (email, calendar, sites, chat, drive, docs, sheets)

Affirmative Action/EEO statement

Tara Chisum, Inc does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or another non-merit factor.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.00 – $20.00 per hour


  • Paid time off
  • Paid training


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay

For consideration, please email a letter of interest and resume to