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    Customer Care Specialist

    Job Overview:

    Title:

    Customer Care Specialist

    Pay Range:

    $13-$16/hr

    Classification:

    Part time, 25-35 hrs/week

    Location:

    Angel Fire, New Mexico

    Job Description 

    Summary/objective

    The objective of this role, and every role with Chisum Realty Group, is to provide an unmatched experience for our clients. In this role, the objective is achieved by:

    • providing outstanding first impressions on the phone, in person and via email
    • following established procedures and improving procedures to ensure smooth transactions
    • keeping the offices running smoothly, peaceful, clean, and organized
    • providing excellence in administrative support to our clients and leadership team

    Competencies

    • Communication & Service Orientation
      • gather and disseminate information in a friendly and professional manner in person, on the phone, via email and chat rooms
      • apply effective interpersonal and problem-solving skills when responding to customers
    • Accountability
      • accountable for measurable, high-quality, timely, and cost effective results
    • Initiative & Problem Solving
      • take prompt action to accomplish tasks and meet goals
      • take notices when tasks need to be completed without being asked
      • be a self-starter
      • identify and analyze problems, weigh options, generate solutions and make effective and timely decisions
    • Attention to Detail
      • thorough when performing work and conscientious about attending to detail
    • Computer Skills
      • use computers, Google Suite (email, calendar, sites, chat, drive, docs, sheets), CRM’s
    • Project Management
      • ability to organize and execute a project

    Physical demands

    • Prolonged periods sitting at a desk and working on a computer
    • Must be able to lift up to 15 pounds at times
    • Essential physical requirements, such as climbing, standing, stooping, squatting, or typing
    • Must be able to set up a computer including crawling under desks
    • Must be able to enter and exit storage space via attic ladder

    Travel required

     Position requires a POV for the use of daily errands.

    Required education and experience

    • High school graduate or GED 
    • 1-years of Customer Service experience
    • Computer Hardware Skills (ability to hook-up a computer and troubleshoot basic issues)
    • Computer Software Skills (typing, documents, spreadsheets, databases)
    • Excellent written and verbal communication skills

    Preferred education and experience

    • Some college 
    • 1-Year of Real Estate office experience 
    • Google Suite Experience (email, calendar, sites, chat, drive, docs, sheets)

    Tara Chisum, Inc does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or another non-merit factor.

    For consideration, please email a letter of interest and resume to info@chisumgroup.com.